FAQs

What is your Return/Refund Policy?

Products sold on www.safeandvaults.com are not eligible for returns or refunds. All sales are final.

What do I do if I lose my keys or combination?

A duplicate key/combination request form must be filled out and faxed along with a copy of the sales receipt. You can print a form from our website here and have the completed form faxed or mailed. 

Can I change the safe's combination?

If the safe is equipped with an electronic lock refer to the "Changing Your Combination" instructions in this manual. The operating instructions for biometric locks are also included in your packet. If the safe is equipped with a mechanical dial lock you must contact us to have the combination reset.

Can I bolt down my safe to the floor?

Yes. In most cases, it’s both possible and highly recommended to bolt down your safe. Nearly all of our full-size safes include factory-installed anchor bolt hole. For clarity, simply read the description of the safe on our website and look for “anchor holes”. 

Do you offer sales support?

Absolutely. One of the best parts of owning one of our safes is knowing that Safe & Vault offers the industries best service and sales support. Our Customer Service Team is dedicated to taking care of anything you need for as long as you own your safe! 

Can I see the safe in person?

We keep a standing stock of many of our safes in our showrooms. Visit our Austin or San Antonio showrooms Tues-Fri 10am-5pm and 10am-3pm on Saturdays. 

What makes a fire safe a fire safe?

A fire-safe must be heat resistant to the point it can keep an internal temperature of under 350°F in the case of a fire. Manufacturers use a variety of kinds of insulation to maintain that temperature. 

The minute-rating on a safe designates the amount of time the interior of the safe stays under 350°F when there is a fire directly outside. For example, a 60-minute fire-rating means the interior of the safe will stay under 350°F for up until 60 minutes.

Do your safes require maintenance?

Gun safes are resistant to most forms of damage. However, they do require basic maintenance to provide optimal security for as long as possible. 

We recommend taking the time to clean the exterior of your commercial or residential safe about once a month. Make sure you use a soft, non-abrasive cloth to wipe down the edges, handles, cracks and lock thoroughly. 

Annually, you should also lubricate the locking mechanisms annually using a manufacturer-approved grease. 

Are cheap gun safes an option?

You get what you pay for when you buy a gun safe. When you consider how much you’ve spent on the valuables you’re protecting with your safe, would you really want to buy a cheap one? To save on costs, foreign manufacturers use inferior materials. 

In contrast, our American-made safes are a lifetime investment with unmatched security and features. Contact us today to find out more about what makes our safes the best.

Where are Safe and Vault products made?

All Safe & Vault products are proudly made here in America. 

Does this make them better? We definitely think so. 

Not only do foreign-made products use inferior materials, but they are also produced with inadequate quality control. We also have pride in the fact that our products are made in the USA. 

We are proud to be an American safe manufacturer. We are proud to employ Americans in good jobs, produce the highest-quality gun safes, and back our safes with a lifetime warranty.

Which are better, internal hinges or exposed hinges?

The placement of the hinge is mostly an aesthetic feature, an some prefer internal hinges for their appearance. Internal hinges can only open 90° and external hinges can open up to 180°, but this yields no difference in the security of the safe. For vault doors, internal hinges narrow the usable space inside of the safe. 

What type of locks should a safe have?

There are three main types of locks for safes. Rotating dial locks, digital locks, and fingerprint locks. All three offer a high degree of security, but each has its own advantages. 

Rotating dial locks, or traditional dial combination locks, are still the most reliable all-around locks. However, advancements in electronic and digital locks now make them the new standard for offering the absolute best security.

These digital locks are quick to open and can have multiple users and combinations at once. Our digital locks come with features that make picking them nearly impossible, even shutting down temporarily if someone attempts to pick them.

Fingerprint locks, also known as biometric locks, are the fastest way to gain access to a safe. They’re a popular use for storm shelter vault safes and for families with children who have trouble opening other types of locks.

What are UL ratings?

UL stands for Underwriters Laboratories, an independent organization dedicated to education about the safety and performance of products in a wide spectrum of industries. UL has been testing and rating products for over 100 years, evaluating nearly 20,000 products annually. 

The UL rating is an indicator of high product quality and certification of safety. When you see the UL certification mark on our safes, it signifies it has gone through rigorous testing and meets UL standards.

Can I put a safe on the 2nd floor?

Our general rule on modern construction is once a safe is over 1,000 pounds, it should be placed on the ground floor. This has more to do with getting the safe up the stairs going up to the second floor than the floor itself. Any floor that can support a bathtub full of water can support all but the largest commercial-size safes since the weight is about the same. 

However, just because you can put your safe on the second floor, doesn’t mean you should. Getting a safe to the second floor without damaging your property is no guarantee. Bolting down safes on second floors is also problematic for a number of reasons.